Data Protection Complaints Process | Boehringer Ingelheim UK
Data Protection Complaints Process
We are committed to protecting your personal data and respecting your data protection rights.
Data Protection Complaints
If you have a concern about how we use your personal data, you have the right to complain to us.
This page explains how to make a data protection complaint, what will happen after you contact us, and your rights if you are not satisfied with our response.
What is a data protection complaint?
A data protection complaint is any concern you have about how we have handled your personal information, including for example:
- How your personal data is collected, used, or shared
- How we have handled a subject access request or another data rights request
- Whether your information is accurate or kept for too long
- The security of your personal data
- Any suspected misuse or unauthorized disclosure of your information
You do not need to use legal language or refer to specific laws for your complaint to be handled.
How to make a complaint
You can make a data protection complaint using any of the following methods:
- Email: dpoukie@boehringer-ingelheim.com
- Post:
Data Protection Officer
Legal and Compliance Team
Boehringer Ingelheim Limited
Ellefield Avenue
Bracknell
Berkshire
RG12 8YS - Speak Up Portal: use this link to access our Speak Up portal where you can provide details of your compliant: Speak up Boehringer Ingelheim UK
Please provide as much information as you can about your concern so we can investigate it properly. However, you are not required to provide evidence or identify the specific law you believe has been breached.
What happens after you complain
1. Acknowledgement
We will acknowledge your complaint within 30 days of receiving it.
2. Investigation
We will investigate your complaint fairly and without undue delay. This may include:
- Reviewing relevant records
- Making internal enquiries
- Contacting you if we need further information or clarification
We may keep you updated while we investigate, particularly if the matter is complex.
3. Outcome
We will let you know:
- The outcome of our investigation
- Any action we have taken or plan to take
- Our reasons for the decision
We aim to resolve complaints as quickly as possible and normally within three months, unless the issue is unusually complex.
If you are unhappy with our response
If you are not satisfied with how we have handled your complaint, or believe we have not responded appropriately, you have the right to raise the matter with the Information Commissioner’s Office (ICO).
The ICO is the UK’s independent data protection regulator.
ICO contact details:
- Website: https://www.ico.org.uk
- Telephone: 0303 123 1113
- Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
The ICO usually expects you to have contacted us first before they consider your complaint.
Accessibility and support
If you need this information in an alternative format or require assistance making a complaint, please contact us using the details above and we will do our best to help.
Changes to this process
We may update this complaints process from time to time to reflect changes in the law or our practices. The latest version will always be available on our website.
Last Update: June 2026